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Shipping, Returns & Payments

Shipping 

Shipping Locations-

 We currently ship only to locations within Switzerland, however will soon start international shipments as well. In the mean time do Contact us in case you would like an International shipment.

Shipping Cost-

Free shipping is available on all orders above CHF 20 and will have a flat fee of CHF 1.5 applied to the order towards packaging and handling. This will be reflected in your shopping cart & invoice as "Handling Fee". Free shipping normally takes between 3-7 days to be delivered to your post box. We also offer expedited shipping options at an extra cost that you can choose during the checkout process. For these expedited shipping options, the shipping rates will be based on the weight & dimension of your order. The weight of all items can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg. 

Delivery Dates-

Your delivery date will depend on the availability of your items and the shipping option you choose. These dates (in days) will be visible while choosing the shipping option on the checkout page.In case we cannot meet the dates indicated for your chosen shipping option we will inform you by mail at the earliest.

Free shipping during Flash Sales-

During the monthly flash sales, orders above CHF 20 will still be eligible for free shipping, but will have a flat fee of CHF 1.5 applied to the order towards packaging and handling. This will be reflected in your shopping cart & invoice as "Handling Fee". 

 

Returns 

You may return most new, unopened items within 14 days of delivery for a full refund in the form of store credit. If the item is not a dicounted item (flash sales or with coupon code), we will also pay the return shipping costs if the return is a result of our error (expired products/ breakage during transportation/ incorrect products). 

You should expect to receive your store credit within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Payments

We offer most payment methods through Paypal and our secure payment gateways for Credit / Debit cards.

In addition we also offer the option of paying by invoice (Red Slip/Orange Slip) within 15 days of receiving your parcel. However please note that if payment by invoice option is chosen, we reserve the right in certain circumstances to request pre-payment before shipping the parcel.

Payment details-

80-000002-2
UBS AG 
8098 ZUERICH

IBAN-CH27 0025 5255 1097 7401 H

Clearing No-255

DAS MODE MMX

 

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