Loading... Please wait...

Shipping, Returns & Payments

Shipping 

Shipping Locations-

 We currently ship only to locations within Switzerland. Please Contact us in case you would like an International shipment.

Shipping Cost-

We offer 2 shipping options and the delivery lead time varies between 2 working days to 7 working days from placing your order. All options will have the possibility of multiple (3) delivery attempts with the possibility of pick up from the nearest post office / parcel pick up center.

Free Shipping

Delivery takes between 3-7 working days, with up to 3 delivery attempts &/ pick up from nearest pick-up point.

This option will be visible for Orders above a minimum amount of CHF 35.

Please note that for orders above CHF 100 a nominal contribution towards bulk packaging may be charged depending on the weight & volume of the order. This will be displayed during the checkout process.

Paid shipping 

No weight or value limits, Delivery takes between 2-5 working days, with up to 3 delivery attempts &/ pick up from nearest pick-up point.

The Shipping cost starts from CHF 8.90 and will be calculated based on the weight of your order visible at check out. 

For most of the shipping options you will receive a shipment tracking number that can be used to track your parcel on the website of our shipping partners. The tracking links shall be sent to you when the orders have been shipped.

Delivery Dates-

Your delivery date will depend on the availability of your items and the shipping option you choose. These dates (in days) will be visible while choosing the shipping option on the checkout page.In case we cannot meet the dates indicated for your chosen shipping option we will inform you by mail at the earliest.

Free shipping during Flash Sales-

During flash sales, the same shipping policies apply as described above.

 

Returns 

You may return most new, unopened items within 14 days of delivery for a full refund in the form of store credit. If the item is not a discounted item (flash sales or with coupon code), we will also pay the return shipping costs if the return is a result of our error (expired products/ breakage during transportation/ incorrect products). 

You should expect to receive your store credit within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Payments

We offer most payment methods through Paypal and our secure payment gateways for Credit / Debit cards.

In addition we also offer the option of paying by invoice (Red Slip/Orange Slip) within 15 days of receiving your parcel. However please note that if payment by invoice option is chosen, we reserve the right in certain circumstances to request pre-payment before shipping the parcel.

Payment details-

 
UBS SA

IBAN-CH27 0025 5255 1097 7401 H

Clearing No-255

Das Swiss Rasoi

 

 

.